Shipping Policy
Effective Date: 04/16/2025
Shipping Policy
Thank you for shopping with Luminara. We are committed to delivering your jewelry with care and efficiency. Please review our shipping policy below:
Processing Time
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All orders are processed within 1-3 business days of receipt. Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
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You will receive an email notification with tracking information once your order has shipped.
Shipping Rates & Methods
We offer several shipping options to meet your needs:
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Standard Shipping: Delivery in 3-7 business days. Rates start at $5 (or free for orders over $100).
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Expedited Shipping: Delivery in 2-3 business days. Rates start at $15.
Shipping Destinations
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We currently ship to the United States and Puerto Rico.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
Shipping Delays
While we make every effort to ensure your order arrives on time, shipping delays can occur due to unforeseen circumstances, such as weather events, customs delays, or high shipping volume during holidays. We will keep you updated on any significant delays.
Lost or Damaged Items
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If your order is lost or damaged during shipping, please contact us immediately at Luminarajewelrystore@gmail.com. We will work with the carrier to resolve the issue.
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In the event of a damaged package, please provide photos of the damage and keep all original packaging for investigation purposes.
Returns & Exchanges
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For information on our return and exchange policy, please visit our [Return Policy Page].
Questions?
If you have any questions about our shipping policies or need assistance with your order, please feel free to contact us.
Thank you for shopping with us.